/* === CRUSADER WORKS — MAIN STYLESHEET === */

:root {
    --primary: #3b82f6;
    --primary-dark: #2563eb;
    --bg: #f8fafc;
    --surface: #ffffff;
    --border: #e2e8f0;
    --text: #1e293b;
    --text-muted: #64748b;
    --sidebar-bg: #1e293b;
    --sidebar-text: #cbd5e1;
    --sidebar-hover: #334155;
    --sidebar-active: #3b82f6;
    --success: #22c55e;
    --warning: #f59e0b;
    --danger: #ef4444;
    --radius: 8px;
    --shadow: 0 1px 3px rgba(0,0,0,.08), 0 1px 2px rgba(0,0,0,.06);
    --shadow-md: 0 4px 6px -1px rgba(0,0,0,.1), 0 2px 4px -1px rgba(0,0,0,.06);
}

[data-theme="dark"] {
    --bg: #0f172a;
    --surface: #1e293b;
    --border: #334155;
    --text: #e2e8f0;
    --text-muted: #94a3b8;
    --sidebar-bg: #0f172a;
    --sidebar-hover: #1e293b;
}

*, *::before, *::after { box-sizing: border-box; }

body {
    margin: 0;
    font-family: system-ui, -apple-system, 'Segoe UI', sans-serif;
    font-size: 14px;
    background: var(--bg);
    color: var(--text);
    line-height: 1.5;
}

/* === LAYOUT === */
.layout {
    display: flex;
    min-height: 100vh;
}

.sidebar {
    width: 240px;
    min-height: 100vh;
    background: var(--sidebar-bg);
    display: flex;
    flex-direction: column;
    flex-shrink: 0;
    position: sticky;
    top: 0;
    height: 100vh;
    overflow-y: auto;
}

.main-content {
    flex: 1;
    padding: 24px;
    overflow-x: hidden;
}

/* === SIDEBAR === */
.sidebar-brand {
    padding: 20px 16px 16px;
    border-bottom: 1px solid rgba(255,255,255,.08);
}

.brand-text {
    color: #fff;
    font-size: 1.1rem;
    font-weight: 700;
    letter-spacing: -.01em;
}

.brand-logo {
    max-height: 36px;
    max-width: 160px;
}

.nav-menu {
    list-style: none;
    margin: 8px 0;
    padding: 0;
    flex: 1;
}

.nav-menu li { display: block; }

.nav-section {
    padding: 12px 16px 4px;
    font-size: 10px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: .1em;
    color: rgba(255,255,255,.3);
}

.nav-link {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 9px 16px;
    color: var(--sidebar-text);
    text-decoration: none;
    font-size: .875rem;
    transition: background .15s, color .15s;
    border-radius: 0;
}

.nav-link svg {
    width: 18px;
    height: 18px;
    fill: currentColor;
    flex-shrink: 0;
    opacity: .7;
}

.nav-link:hover, .nav-link.active {
    background: var(--sidebar-hover);
    color: #fff;
}

.nav-link.active {
    background: var(--primary);
    color: #fff;
}

.nav-link.active svg { opacity: 1; }

.sidebar-footer {
    padding: 12px;
    border-top: 1px solid rgba(255,255,255,.08);
}

.user-card {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px;
    border-radius: var(--radius);
    text-decoration: none;
    color: var(--sidebar-text);
    transition: background .15s;
}

.user-card:hover { background: var(--sidebar-hover); }

.user-info {
    display: flex;
    flex-direction: column;
    min-width: 0;
}

.user-name { font-size: .8rem; font-weight: 600; color: #fff; }
.user-role { font-size: .7rem; color: rgba(255,255,255,.5); }

.logout-link {
    display: block;
    text-align: center;
    padding: 6px;
    font-size: .75rem;
    color: rgba(255,255,255,.4);
    text-decoration: none;
    margin-top: 4px;
}

.logout-link:hover { color: #fff; }

.timer-badge {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 6px 10px;
    background: rgba(34,197,94,.15);
    border-radius: 20px;
    margin-bottom: 8px;
    font-size: .78rem;
    color: #86efac;
}

.timer-dot {
    width: 8px; height: 8px;
    background: #22c55e;
    border-radius: 50%;
    animation: pulse 1.5s infinite;
}

@keyframes pulse {
    0%, 100% { opacity: 1; }
    50% { opacity: .4; }
}

/* === PAGE HEADER === */
.page-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    margin-bottom: 20px;
    gap: 12px;
}

.page-header h1 {
    margin: 0;
    font-size: 1.4rem;
    font-weight: 700;
}

.ticket-meta {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
    margin-top: 6px;
}

/* === CARDS === */
.card {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    box-shadow: var(--shadow);
}

.card-header {
    padding: 12px 16px;
    border-bottom: 1px solid var(--border);
    font-weight: 600;
    font-size: .875rem;
    display: flex;
    align-items: center;
    gap: 8px;
}

.card-header.collapsible { cursor: pointer; user-select: none; }
.card-header.collapsible:hover { background: var(--bg); }

.card-body {
    padding: 16px;
}

.card-body.p-0 { padding: 0; }

/* === FORMS === */
.form-group {
    margin-bottom: 14px;
}

.form-group label {
    display: block;
    font-size: .8rem;
    font-weight: 600;
    margin-bottom: 5px;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: .04em;
}

.form-control {
    width: 100%;
    padding: 8px 10px;
    border: 1px solid var(--border);
    border-radius: 6px;
    font-size: .875rem;
    background: var(--surface);
    color: var(--text);
    transition: border-color .15s;
}

.form-control:focus {
    outline: none;
    border-color: var(--primary);
    box-shadow: 0 0 0 3px rgba(59,130,246,.1);
}

.form-control-color {
    width: 48px;
    height: 36px;
    padding: 2px;
    border: 1px solid var(--border);
    border-radius: 6px;
    cursor: pointer;
}

.form-row {
    display: flex;
    gap: 12px;
    flex-wrap: wrap;
}

.form-row .form-group { min-width: 0; }
.flex-1 { flex: 1; min-width: 160px; }

.form-inline { width: auto !important; display: inline-block; }
.inline-form { display: flex; gap: 8px; align-items: flex-end; flex-wrap: wrap; }

.checkbox-label, .radio-label {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    margin-right: 12px;
    margin-bottom: 6px;
    cursor: pointer;
    font-size: .875rem;
}

.hidden-input { display: none; }

/* === BUTTONS === */
.btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 8px 14px;
    border: none;
    border-radius: 6px;
    font-size: .875rem;
    font-weight: 500;
    cursor: pointer;
    text-decoration: none;
    transition: background .15s, opacity .15s;
    white-space: nowrap;
}

.btn-primary  { background: var(--primary); color: #fff; }
.btn-primary:hover  { background: var(--primary-dark); }
.btn-secondary { background: var(--bg); color: var(--text); border: 1px solid var(--border); }
.btn-secondary:hover { background: var(--border); }
.btn-danger   { background: var(--danger); color: #fff; }
.btn-danger:hover { opacity: .85; }
.btn-success  { background: var(--success); color: #fff; }
.btn-success:hover { opacity: .85; }
.btn-warning  { background: var(--warning); color: #fff; }
.btn-ghost    { background: transparent; color: var(--text-muted); }
.btn-ghost:hover { background: var(--border); }

.btn-sm  { padding: 5px 10px; font-size: .8rem; }
.btn-xs  { padding: 2px 6px; font-size: .7rem; }
.btn-block, .w-full { width: 100%; justify-content: center; }

/* === ALERTS === */
.alert {
    padding: 10px 14px;
    border-radius: var(--radius);
    margin-bottom: 16px;
    font-size: .875rem;
}

.alert-success { background: #f0fdf4; color: #166534; border: 1px solid #86efac; }
.alert-error   { background: #fef2f2; color: #991b1b; border: 1px solid #fca5a5; }

/* === TABLE === */
.data-table {
    width: 100%;
    border-collapse: collapse;
    font-size: .86rem;
}

.data-table th {
    background: var(--bg);
    padding: 8px 12px;
    text-align: left;
    font-size: .75rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: .05em;
    color: var(--text-muted);
    border-bottom: 1px solid var(--border);
}

.data-table td {
    padding: 10px 12px;
    border-bottom: 1px solid var(--border);
    vertical-align: top;
}

.data-table tr:last-child td { border-bottom: none; }
.data-table tr:hover td { background: var(--bg); }
.data-table tr.sla-breach td { background: #fff5f5; }

/* === BADGES === */
.badge {
    display: inline-flex;
    align-items: center;
    padding: 2px 8px;
    border-radius: 20px;
    font-size: .72rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: .04em;
}

/* Status badges */
.status-new             { background: #eff6ff; color: #1d4ed8; }
.status-open            { background: #f0fdf4; color: #166534; }
.status-assigned        { background: #faf5ff; color: #7c3aed; }
.status-in_progress     { background: #fff7ed; color: #9a3412; }
.status-waiting_for_client { background: #fefce8; color: #854d0e; }
.status-on_hold         { background: #f1f5f9; color: #475569; }
.status-resolved        { background: #ecfdf5; color: #065f46; }
.status-closed          { background: #f8fafc; color: #94a3b8; }
.status-archived        { background: #f8fafc; color: #cbd5e1; }
.status-active          { background: #f0fdf4; color: #166534; }
.status-inactive        { background: #fef3c7; color: #92400e; }
.status-suspended       { background: #fef2f2; color: #991b1b; }
.status-published       { background: #f0fdf4; color: #166534; }
.status-draft           { background: #fefce8; color: #854d0e; }

/* Priority badges */
.priority-low      { background: #f0fdf4; color: #166534; }
.priority-medium   { background: #fef9c3; color: #854d0e; }
.priority-high     { background: #fff7ed; color: #9a3412; }
.priority-critical { background: #fef2f2; color: #991b1b; }

/* Role badges */
.role-admin     { background: #eff6ff; color: #1d4ed8; }
.role-sub_admin { background: #faf5ff; color: #7c3aed; }
.role-agent     { background: #f0fdf4; color: #166534; }

.badge-danger   { background: #fef2f2; color: #991b1b; }
.badge-internal { background: #fef3c7; color: #92400e; }

/* === STATS GRID === */
.stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(140px, 1fr));
    gap: 12px;
}

.stat-card {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    padding: 16px;
    text-align: center;
    box-shadow: var(--shadow);
}

.stat-value { font-size: 2rem; font-weight: 700; line-height: 1; }
.stat-label { font-size: .75rem; color: var(--text-muted); margin-top: 4px; text-transform: uppercase; font-weight: 600; }

/* === FILTER BAR === */
.filter-bar {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
    align-items: center;
    background: var(--surface);
    padding: 12px;
    border: 1px solid var(--border);
    border-radius: var(--radius);
    margin-bottom: 12px;
}

.filter-bar .form-control { max-width: 200px; }

/* === TICKET LAYOUT === */
.ticket-layout {
    display: flex;
    gap: 16px;
    align-items: flex-start;
}

.ticket-main { flex: 1; min-width: 0; }
.ticket-sidebar { width: 280px; flex-shrink: 0; }

/* === TIMELINE === */
.timeline-event {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    margin-bottom: 12px;
    box-shadow: var(--shadow);
}

.timeline-event.internal {
    background: #fffbeb;
    border-color: #fde68a;
}

[data-theme="dark"] .timeline-event.internal {
    background: #292524;
    border-color: #78350f;
}

.event-header {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 10px 14px;
    border-bottom: 1px solid var(--border);
    font-size: .82rem;
}

.event-body {
    padding: 12px 14px;
    font-size: .875rem;
    line-height: 1.65;
    white-space: pre-wrap;
    word-break: break-word;
}

#reply-box.internal-mode {
    background: #fffbeb;
    border-radius: 0 0 var(--radius) var(--radius);
}

/* === TOGGLE === */
.toggle-label {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-size: .8rem;
    cursor: pointer;
    color: var(--text-muted);
}

/* === AVATARS === */
.avatar-xs, .avatar-placeholder-xs, .avatar-sm, .avatar-placeholder-sm {
    border-radius: 50%;
    object-fit: cover;
    flex-shrink: 0;
}

.avatar-xs, .avatar-placeholder-xs { width: 24px; height: 24px; font-size: .75rem; }
.avatar-sm, .avatar-placeholder-sm { width: 32px; height: 32px; font-size: .875rem; }
.avatar-lg { width: 80px; height: 80px; border-radius: 50%; }

.avatar-placeholder-xs, .avatar-placeholder-sm {
    background: var(--primary);
    color: #fff;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
}

.inline { display: inline-flex; }

/* === TAGS === */
.tag {
    display: inline-flex;
    align-items: center;
    padding: 2px 8px;
    border-radius: 20px;
    font-size: .72rem;
    font-weight: 600;
    color: #fff;
    margin: 2px;
}

.tags-display { display: flex; flex-wrap: wrap; gap: 4px; }
.tags-checkboxes { display: flex; flex-wrap: wrap; gap: 4px; }

/* === DROP ZONE === */
.drop-zone {
    border: 2px dashed var(--border);
    border-radius: var(--radius);
    padding: 24px;
    text-align: center;
    color: var(--text-muted);
    cursor: pointer;
    transition: border-color .15s;
}

.drop-zone.dragging { border-color: var(--primary); background: rgba(59,130,246,.05); }
.drop-zone p { margin: 0; }
.link-btn { color: var(--primary); cursor: pointer; }

.file-item, .attachment-item {
    padding: 6px 8px;
    font-size: .8rem;
    border: 1px solid var(--border);
    border-radius: 4px;
    margin-top: 4px;
    display: flex;
    align-items: center;
    gap: 8px;
}

/* === KB === */
.kb-layout { display: flex; gap: 20px; }
.kb-sidebar { width: 200px; flex-shrink: 0; }
.kb-articles { flex: 1; }

.kb-cat { margin-bottom: 12px; }
.kb-subcat { padding-left: 12px; font-size: .82rem; color: var(--text-muted); }

.kb-article-card {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    padding: 16px;
    margin-bottom: 12px;
    box-shadow: var(--shadow);
}

.kb-article-card h3 { margin: 0 0 6px; font-size: 1rem; }
.kb-article-card a { color: var(--primary); text-decoration: none; }
.kb-meta { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; margin-bottom: 8px; }
.kb-excerpt { color: var(--text-muted); font-size: .85rem; margin: 6px 0 0; }
.kb-content { line-height: 1.7; }

/* === SETTINGS === */
.settings-layout { display: flex; gap: 20px; align-items: flex-start; }

.settings-nav {
    width: 180px;
    flex-shrink: 0;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    overflow: hidden;
}

.settings-nav a {
    display: block;
    padding: 9px 14px;
    font-size: .86rem;
    color: var(--text);
    text-decoration: none;
    border-bottom: 1px solid var(--border);
    transition: background .1s;
}

.settings-nav a:last-child { border-bottom: none; }
.settings-nav a:hover, .settings-nav a.active { background: var(--bg); color: var(--primary); }

.perms-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
    gap: 6px;
}

/* === ANALYTICS BARS === */
.bar-row {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 8px;
}

.bar-label { width: 100px; font-size: .8rem; color: var(--text-muted); text-align: right; flex-shrink: 0; }
.bar-track { flex: 1; background: var(--border); border-radius: 4px; height: 16px; overflow: hidden; }
.bar-fill { height: 100%; border-radius: 4px; transition: width .4s; min-width: 4px; }
.bar-value { width: 36px; font-size: .8rem; font-weight: 600; }

.bar-fill.priority-low      { background: #22c55e; }
.bar-fill.priority-medium   { background: #f59e0b; }
.bar-fill.priority-high     { background: #f97316; }
.bar-fill.priority-critical { background: #ef4444; }

/* === MISC === */
.text-center { text-align: center; }
.text-muted  { color: var(--text-muted); }
.ml-auto     { margin-left: auto; }
.mt-1 { margin-top: 4px; }
.mt-2 { margin-top: 8px; }
.mt-3 { margin-top: 12px; }
.mt-4 { margin-top: 16px; }
.mb-2 { margin-bottom: 8px; }
.mb-3 { margin-bottom: 12px; }
.mb-4 { margin-bottom: 16px; }
.hidden { display: none !important; }
.flex-col { display: flex; flex-direction: column; }
.gap-1 { gap: 4px; }

small { font-size: .8em; }

.two-col-layout { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }

/* Cat items */
.cat-item, .kb-cat { margin-bottom: 12px; font-size: .875rem; }
.subcat-item { padding-left: 12px; color: var(--text-muted); font-size: .82rem; }

.cf-row { display: flex; justify-content: space-between; padding: 4px 0; border-bottom: 1px solid var(--border); font-size: .82rem; }
.cf-label { color: var(--text-muted); }
.cf-value { font-weight: 500; }

.watcher-item { padding: 4px 0; font-size: .82rem; border-bottom: 1px solid var(--border); }
.dep-item { display: flex; align-items: center; gap: 8px; padding: 4px 0; font-size: .82rem; }

/* === AUTH === */
.auth-body {
    background: var(--bg);
    display: flex;
    align-items: center;
    justify-content: center;
    min-height: 100vh;
}

.auth-card {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: 12px;
    padding: 36px;
    width: 100%;
    max-width: 400px;
    box-shadow: var(--shadow-md);
}

.auth-title {
    text-align: center;
    font-size: 1.5rem;
    font-weight: 800;
    margin: 0 0 4px;
    color: var(--primary);
}

.auth-subtitle {
    text-align: center;
    color: var(--text-muted);
    margin: 0 0 24px;
    font-size: .9rem;
}

/* === RESPONSIVE === */
@media (max-width: 768px) {
    .sidebar { display: none; }
    .ticket-layout { flex-direction: column; }
    .ticket-sidebar { width: 100%; }
    .two-col-layout { grid-template-columns: 1fr; }
    .settings-layout { flex-direction: column; }
    .settings-nav { width: 100%; }
    .kb-layout { flex-direction: column; }
    .kb-sidebar { width: 100%; }
    .stats-grid { grid-template-columns: repeat(2, 1fr); }
}